Arguably the most important aspect of any home improvement project is finding a reliable and trustworthy service provider to undertake it. This is particularly true when it comes to outdoor living providers. Fleming’s have prided ourselves on our reputation as one of the leading providers of outdoor living solutions in the West Midlands, and our reputation for high-quality solutions and peerless craftsmanship. That’s why we’re thrilled to announce we have recently been endorsed by the Which? Trusted Trader scheme.
The Which? Trusted Trader scheme is a consumer protection and accreditation program and is renowned for its rigorous assessment process. The assessments are conducted by a qualified, independent assessor, who scrutinises every aspect of the business’ daily operation, from its subcontractors and suppliers, to insurances, warranties, and documentation, thereby ensuring that only businesses that meet the highest standards are endorsed. The assessment prioritises examination of the business’ conduct when dealing with its customers, evaluating its reliability, fairness, and transparency as well as its craftsmanship and quality.
Which? lauded Fleming’s on its open and honest approach to dealing with customers, and on the safeguards put in place to ensure there are no ‘pushy’ sales techniques, and that our customers are presented with the requested information and prices without pressure. They fully reviewed our product range and our subcontractors’ work, and were extremely satisfied with their quality, and our guarantee that it all conforms to the highest industry standards.
As a consumer protection scheme, customer feedback is the most crucial aspect of the Which? assessment process. Which? reached out to several of our most recent customers and requested reviews of their experience with Fleming’s. This proactive approach ensures that unbiased and genuine customer feedback is the driving force behind the evaluation and endorsement of service providers and makes for a reliable indicator of excellence in any field. These reviews are available to review on the Which? Trusted trader page, along with a selection of images.
For Fleming’s, receiving this endorsement from the Which? Trusted Trader scheme is not just a recognition, it’s a validation of our unwavering dedication to quality and customer satisfaction. It is a symbol of reassurance from our customer’s, and independent and reliable guarantee on our promise to not only provide our customers with high-quality outdoor living solutions, but also an ethical and transparent customer-centric experience dedicated to building trust and exceeding expectations. We are honoured to be among the elite group of businesses endorsed by Which? Trusted Traders.
If you’re considering enhancing your home with an outdoor living space, why not contact Fleming Verandas, an approved Which? Trusted Trader.