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What areas are included in your free home design visit?

We cover the whole of the UK (excluding Northern Ireland) so there’s no need to worry, wherever you live. With outdoor living experts ranging from the north to the south, we have the team to deliver your project. Just get in touch and we’ll arrange a time to come by and measure up your outdoor space and talk you through the range of products that fit what you’re looking for.

How long does it take to get a reply or basic estimate, what do I need to send you?

We aim to reply to all our enquiries within 2 working days. To help make our estimate a little more accurate, please include the width, and projection you would like, along with any specifics that are important to you; your roof, glass or polycarbonate? Wall mounted or freestanding? Any sides or doors? And please attach as many photos of the area you would like to have this installed (the wall and/or ground area) and e-mail this to [email protected] or send via WhatsApp to +447488 341767.

How long does a site survey last?

Our site surveys can take anything from 45 minutes to 5 hours! Our customers happiness is our priority, so we will never rush you.

How long does an installation take?

Average installation time for an awning is 2-3 hours, a veranda is 1-2 days depending on the size, and our glass tooms usually take 3 days.

Can I see your products before deciding?

We’d be delighted to welcome you to visit our showroom at the Hollybush Garden centre in Wolverhampton, to view our range of awnings, fabrics, display models and our 24.5sq/m glass room! Alternatively, all of our sales team bring along a model display unit, polycarbonate samples, fabric and RAL charts for you to view and feel on our site visits.

How long does it take before you can install our veranda or glass room?

Our usual lead time is 4-6 weeks (excluding the holiday season), however we do hold many of our verandas in stock, which can be delivered and installed quicker. All lead times will be advised at the point of your enquiry.

Where are your verandas and glass rooms from?

We are proud to say our Toscana range is made in the UK, as is the glass on all our roofs. Our awnings are made in Germany and our other products are sourced from the Netherlands or within Europe.

What glass do you use for the roof?

At Fleming Verandas we believe in safety and quality, which is why we use 8.8mm laminated glass, conforming to all industries guidelines.

What materials do you use for your structures?

We use a very high-quality aluminium in all our verandas and glass rooms, providing strength, durability, and a premium look – which will last for many years to come!

What colours do you offer?

Our Toscana Bespoke range comes in two standard colours, anthracite grey and white gloss, but for an additional 25% charge you can choose any RAL colour of your choice. All our other verandas come in anthracite grey, traffic white and white cream. Our awnings come in 145 standard and unique RAL colours and some colours exclusive solely to Weinor.

Can we add lighting?

Absolutely, we offer LED lighting in the Toscana Bespoke and across many of our other lines including verandas and awnings.

What guarantees are included?

You get a full 10 year warranty on the integrity of the aluminium framework and internal guttering system of our verandas, Liguria door tracks and runners come with a 2 year warranty and integrated LED lighting is backed by a 2 year guarantee. Our Romagna electric under awnings have a 5 year fabric warranty and a 2 year motor warranty as standard. Weinor awnings come backed by a supplier passed 10 year guarantee on the frame, internal motor and LED lighting. Any installation issues such as any leaks, missing patching or sealing is backed by a 6 month warranty from date of install.  

Who makes your awnings?

We are very proud to be an exclusive Weinor specialist dealer and UK partner. As the most premium awning manufacturer on the market, we only believe is selling quality that’s built to last.

Do I need planning permission?

Usually you do not require planning permission, however we always advise you to check your local restrictions before we commence with installation.

Do you offer installation?

Yes, our installation teams boast over 70 years’ of combined industry experience and are all manufactured approved and vetted installation partners.

Do you offer delivery only options?

Yes, we can arrange for a kerb-side delivery only, please speak to one of our Sales Managers to find out more information.

What polycarbonate do you offer?

As standard we provide you with a very strong and durable 16mm triple wall polycarbonate in Clear or Opal (Opaque) as standard. We can also offer Bronze or Ultra-Clear as an upgrade option.

How can I contact you?

You can reach us by emailing our team at [email protected] or by calling us on our office number 01902 212331. Alternatively, you can always visit our showroom and meet our team in person.

How can I pay?

We accept Bank Transfer or Credit/Debit card payments.

What is your deposit?

Our deposits are 50% of your total balance taken at time of placing your order.

When is our final payment due?

Your remaining 50% is taken upon completion of your project.

Do you offer flooring?

Yes, we offer a range of composite decking solutions.

Why are you cheaper than the competition but claim to offer a high-level product?

We are a very lean operation and many of our facilities, such as our office and warehouse are shared with our group companies to keep our overheads low. We also don’t believe in overpricing or upselling – it’s just the way how we work.

Where is your showroom and what hours is it manned?

Our showroom is at the Hollybush Garden centre, Shareshill, Wolverhampton, WV10 7LX, just off the M6 motorway at Junction 11. A member of the Fleming team will be there Thursday to Monday, 9am – 5pm , 10-4pm on Sundays in season time – but we always recommend calling us before you intend to visit just to ensure we have someone there to meet you.

Do you offer heating?

Yes, we offer the Weinor and Veito range of freestanding and wall mounted heaters, many of which are designed for the outdoors and are waterproof graded IP55.

When is your sale?

At Fleming Verandas we don’t believe in higher prices throughout the year just to lower them for a ‘sale’, we believe in a fair price for everyone, that’s why we offer all our customers our best price all year round.

How can I make a complaint?

We are sorry you have had a bad experience and need to contact us to make a complaint. In the first instance, please contact your personal sales manager to see if they can resolve the situation for you. If that doesn’t work then please e-mail our aftercare team on [email protected] where we will reply to your email within 28 working days. You can also view our complaints procedure in our terms and conditions.