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Sometimes things happen and you may need to cancel

Circumstances change, and we understand that. Because everything we make is manufactured to order against the measurements taken at your property, cancelling is not straightforward once we have begun — so our team takes real care to make sure you are confident in your decision before you commit to anything.

Here is exactly where you stand.

Your 48-hour cancellation window

You have 48 hours from the moment we accept your order to change your mind, for any reason. If you cancel within that window we will refund your deposit in full, with nothing deducted, within 14 days. You do not need to give us a reason.

We deliberately hold your order back. We will not place it with our manufacturer, and nothing will go into production, until those 48 hours have passed. We do this on purpose — it means that if you change your mind shortly after ordering you can walk away without it costing you anything, and it is the reason we are able to give you every penny of your deposit back.

This window is something we choose to give you. Every product we supply is made to your specification — measured at your property, ordered specifically for you, and cut and adapted on site — so we are not legally required to offer any cancellation period at all. We think you should have one, so we do.

How to cancel

Tell us in writing before the 48 hours is up. Email [email protected] or write to us at Fleming Verandas UK Ltd, Creative Industries Centre, Wolverhampton Science Park, WV10 9TG. A clear written statement is enough — you do not need to give a reason. Your cancellation takes effect on the date you send it.

If you want to start sooner

If you would rather we placed your order with the manufacturer straight away to shorten your lead time, just ask us in writing and we will. Please be aware that this brings the deadline forward: once your order has been placed, your deposit is no longer refundable, even if the 48 hours has not yet run out.

After 48 hours

Once your order has been placed with our manufacturer, it is being built to the dimensions taken at your property and to the specification you chose. It cannot be returned to the manufacturer, used on another project, or resold — and we have already committed payment for it.

For that reason, if you cancel after the 48-hour window your deposit is not refundable. Cancelling at this stage is only possible with our agreement, and we will confirm in writing whether we accept your cancellation. Where our costs exceed the deposit you have paid, we reserve the right to recover the difference, though we will never recover more than we have actually lost.

We will always tell you honestly what stage your order has reached before you decide.

Changing your order

If you want to adjust or amend your order, tell us as soon as possible by phone or email. We may ask you to confirm the change in writing.

Not all changes are possible. Your project manager will tell you honestly what can and cannot be done, and what it will cost, before you commit to anything. Once you have approved your CAD drawing and manufacture has begun, changes may no longer be possible.

Any work outside the scope of your original quotation will be invoiced separately and is payable in full on issue. This does not affect the balancing payment due on your original invoice.

If something is wrong with your installation

None of the above affects your rights if goods are faulty, not as described, or not fit for purpose. Those rights come from the Consumer Rights Act 2015 and we cannot limit them. Please see our Complaints Procedure.

Looking to find out more?

Our terms of business, including cancellation policies and notice periods, are clearly outlined on our Terms and Conditions webpage. These are regularly reviewed to ensure full compliance with new and existing standards and statutes. A digital copy of our full Terms and Conditions is issued with every quotation and invoice provided by Fleming Verandas.

Cancelling your order:

If you wish to cancel your order with us. Notice must be given in writing by emailing our team at [email protected]
Fleming Verandas reserves the right to pursue any losses or expenses incurred that may arise from the cancellation of your order. This includes full or partial cancellation of an order, and covers any adjusted or amended orders.
We are committed to ensuring each customer has the best possible experience working with Fleming Verandas, and that is why endeavour to ensure you are fully informed and are completely happy with your decision before any commitment is made.

Changing your order:

If you wish to adjust or amend your order in any fashion, you must notify us as soon as possible by email or by telephone. We may ask you to submit a written request via email for any changes you decide to make.
Not all adjustments or amendments are feasible. Your project manager will advise you on the feasibility of any potential adjustments or amendments, before you make any financial commitment towards them. It is always best to consult them when considering any adjustments or amendments.
If you have approved the CAD drawing for a bespoke order, and manufacture has begun, we may not be able to adjust or amend the order per your request, and your deposit will not be refundable should you choose to cancel.
Any adjustments or amendments that are not covered under the scope of the original invoice will be invoiced separately, and will need to be paid in full once the invoice has been issued. This does not affect balancing payment due for the original invoice.
Once fabrication has commenced, it may not be possible to make further amendments or substitutions. We aim to deliver all materials together, however, we may need to make separate deliveries, depending on the circumstances at the time.