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Sometimes things happen and you may need to cancel

We respect your right to cancel but, due to the cost of materials and the fact that we may have already began fabricating your order, sometimes it’s not that easy. That is why we do everything we can to make sure you’re happy with your decision before you decide to buy.

However, in the case that you do still want to cancel your order, we’ve put together the information below so that you can understand what your rights are under our terms and conditions.

Looking to find out more?

All of our terms of business, cancellation and notice periods are clearly noted within our terms and condition’s. These were also sent to you in your welcome pack that was posted out with you when you placed your order with Fleming Verandas.

Cancelling your order:

If you wish to cancel your order, you must notify us as soon as you can.
Please ensure that you have all of your paperwork and details at hand.
As standard once a deposit is paid we begin manufacturing within two weeks.
If your order has already began being manufactured or you have failed to notify us in time we will be unable to refund your order.
We do not usually accept cancellations but as we are committed to ensuring you receive the best service you can – so please notify us as soon as possible.

Changing your order:

If you wish to change or adjust your order you will need to notify us as soon as possible.
If an order has already been manufactured and CAD approved, we may not always be able to change it.
Any adjustments required out of scope of your original invoice will need to be paid in full prior to commencement.
If we are not able to agree or work to the desired changes then you may not be able to get a refund.
You’re always best to consult your project manager before requesting any changes.