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We respect your right to cancel but, due to the cost of materials, sometimes it’s not that easy. That is why we do everything we can to make sure you’re happy with your decision before you decide to buy. However, in the case that you do still want to cancel your order, we’ve put together the information below so that you can understand what your rights are under our Terms and Conditions.

Cancelling your order:

If you wish to cancel your order, you must notify Fleming Verandas as soon as possible, and within 24 hours of your decision to buy (Clause 5 of our Terms and Condition)

All deposits and items of orders are non-refundable

An order accepted by Fleming Verandas may only be cancelled or varied with Fleming Verandas consent

If Fleming Verandas accepts a cancellation or change, we still have the right to pursue any loss or expense arising from such cancellation or variation

We do not usually accept cancellations but we are committed to ensuring you receive the best service you can. Always remember, if you’re experiencing a problem or doubts, make sure to speak with your project manager or please call our dedicated office team.

Changing your order:

Any changes to your order(s), however made, shall not be binding on Fleming Verandas until we have been confirmed by Fleming Verandas in writing

Costs subject to change on site during installation upon unforeseen difficulties in installation requiring additional work or customisation are to be explained and passed to you on your final invoice or within 21 days of the installation

Should there be any alterations made to the quote after the deposit has been paid, a full payment will be required Fleming Verandas confirm it via a new invoice

The placing of an order following a quotation from Fleming Verandas shall not be binding unless, and until, accepted by Fleming Verandas and yourself

That should hopefully give you an idea of both your rights to cancel and the proper process of going about it.

If you have any further queries about the cancellation process, please give our customer service team a call or send them an email and they will be happy to get in touch with you.

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