Arguably the most important aspect of any home improvement project is finding a reliable and trustworthy service provider to undertake it. This is particularly true when it comes to outdoor living providers. Fleming’s have prided ourselves on our reputation as one of the leading providers of outdoor living solutions in the West Midlands, and our reputation for high-quality solutions and peerless craftsmanship. That’s why we’re thrilled to announce we have recently been endorsed by the Which? Trusted Trader scheme.
The Which? Trusted Trader scheme is a consumer protection and accreditation program and is renowned for its rigorous assessment process. The assessments are conducted by a qualified, independent assessor, who scrutinises every aspect of the business’ daily operation, from its subcontractors and suppliers, to insurances, warranties, and documentation, thereby ensuring that only businesses that meet the highest standards are endorsed. The assessment prioritises examination of the business’ conduct when dealing with its customers, evaluating its reliability, fairness, and transparency as well as its craftsmanship and quality.
Which? lauded Fleming’s on its open and honest approach to dealing with customers, and on the safeguards put in place to ensure there are no ‘pushy’ sales techniques, and that our customers are presented with the requested information and prices without pressure. They fully reviewed our product range and our subcontractors’ work, and were extremely satisfied with their quality, and our guarantee that it all conforms to the highest industry standards.
As a consumer protection scheme, customer feedback is the most crucial aspect of the Which? assessment process. Which? reached out to several of our most recent customers and requested reviews of their experience with Fleming’s. This proactive approach ensures that unbiased and genuine customer feedback is the driving force behind the evaluation and endorsement of service providers and makes for a reliable indicator of excellence in any field. These reviews are available to review on the Which? Trusted trader page, along with a selection of images.
For Fleming’s, receiving this endorsement from the Which? Trusted Trader scheme is not just a recognition, it’s a validation of our unwavering dedication to quality and customer satisfaction. It is a symbol of reassurance from our customer’s, and independent and reliable guarantee on our promise to not only provide our customers with high-quality outdoor living solutions, but also an ethical and transparent customer-centric experience dedicated to building trust and exceeding expectations. We are honoured to be among the elite group of businesses endorsed by Which? Trusted Traders.
If you’re considering enhancing your home with an outdoor living space, why not contact Fleming Verandas, an approved Which? Trusted Trader.
Got questions? Here are a few of our most frequently asked!
What does it mean for Fleming Verandas to be a Which? Trusted Trader?
Being endorsed by the Which? Trusted Trader scheme means that Fleming Verandas has passed a thorough and independent assessment of our business practices. This endorsement assures our customers that we meet the highest standards of service, quality, and transparency.
How does the Which? Trusted Trader assessment process work?
The assessment involves a detailed review by an independent assessor who evaluates various aspects of our business, including our suppliers, subcontractors, insurances, warranties, and the overall customer experience. The process ensures we operate with fairness and reliability, meeting the strict criteria set by Which? Trusted Traders.
Why is it important to choose a Which? Trusted Trader for home improvement projects?
Choosing a Which? Trusted Trader offers peace of mind that you are working with a provider who has been independently vetted for their quality of work, ethical business practices, and commitment to customer satisfaction. It guarantees that you are receiving top-tier service and protection for your investment.
What makes Fleming Verandas stand out as a Which? Trusted Trader?
Fleming Verandas stands out because of our open, honest sales process and our commitment to customer satisfaction. Which? highlighted our transparency, the quality of our craftsmanship, and our ability to provide accurate, clear information to clients without any pushy sales tactics.
Can I trust the customer reviews on the Which? Trusted Trader page?
Yes, the reviews on the Which? Trusted Trader page are from real customers, gathered through an unbiased survey process. Which? directly reaches out to past clients to ensure that the feedback is genuine, offering an honest reflection of the quality of service Fleming Verandas provides.
What should I expect when working with Fleming Verandas as a Which? Trusted Trader?
When you work with Fleming Verandas, you can expect professionalism, high-quality craftsmanship, and a customer-first approach. We ensure clear communication, transparency, and that all details of your project are handled with care, from the initial consultation to the final installation.