Our Contact Details

Name: Fleming Verandas UK Limited
Address: Creative Industries Centre, Glaisher Drive, Wolverhampton Science Park, Wolverhampton, West Midlands, WV10 9TG
Phone Number: 01902 212331
E-mail: [email protected]
Date privacy policy last updated: 1^st December 2023

This privacy policy for Fleming Verandas UK Limited (‘we’, ‘us’, ‘our’) describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

• Visit our website at https://www.flemingverandas.com, or any website of ours that links to this privacy policy.
• Engage with us in any related ways – including any sales, marketing, or events.

Summary of Key Points

This summary provides key points from our privacy policy, but you can find more details about any of these topics by reading the relevant point within this privacy policy.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and our Services, the choice you make, and the products and features you use.

Do we process any sensitive personal information?

We may process sensitive personal information, when necessary, with your consent, or as otherwise permitted by applicable law.

Do we receive any information from third parties?

We do not receive any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.        

In what situations and with which types of parties do we share personal information?

We may share information in specific situations, and with specific categories of third parties.              

How do we keep your information safe?

We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission, over the Internet or information storage technology can be guaranteed as 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, steal, access, or modify your information.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights?

The easiest way to exercise your rights is by submitting a data subject access requests, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any Court, or competent authority, finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act, or omission by a party exercising any right or remedy will be deemed a waiver of that, or any other right or remedy.

This Policy will be governed by, and interpreted in accordance with, the laws of England and Wales. All disputes arising under this Policy will be subject to the exclusive jurisdiction of the English and Welsh Courts.

What personal information do we collect?

We currently collect and process personal information that you voluntarily and directly disclose to us through the following means: telephone calls, WhatsApp and SMS messages, email exchanges, social media pages, webform submissions, our website, and showroom visits.

We collect and process personal information that you voluntarily disclose to us when you express an interest in obtaining information about us or our Products and Services, or when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Residential addresses
• Contact preferences
• Contact or authentication data
• Billing addresses
• Credit/debit card numbers
• Property photos
• Digital signatures
• IP addresses
• Any documents, images, or drawings customers may provide of their own volition
• Photos of the customer and their property

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Financial data
• Credit worthiness data

All personal information that you provide to us must be true and accurate and complete to the best of your knowledge. You must notify us of any changes to such personal information.

Information automatically collected:

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data:

Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information,

• Location Data:

We collect location data such as information about your device’s location, which can either be precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the service.

How do we process your information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user, we may process your information to provide you with the requested service.
• To respond to user enquiries/offer support to users, we may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To enable user-to-user communications, we may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
• To request feedback, we may process your to develop and display personalised content and advertising tailored to your interests, location, and more.
• To send you marketing and promotional communications, we may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
• To delivery targeted advertising to you, we may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
• To protect our services, we may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To identify usage trends, we may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns, we may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To save or protect an individual’s vital interest, we may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

What legal bases do we rely on to process your information?

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent – we may process your personal information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Performance of a contract – we may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legitimate interests – we may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
  • Send users information about special offers and discounts on our products and services.
  • Develop and display personalised and relevant advertising content for our users.
  • Analyse how our Services are used so we can improve them to engage and retain users.
  • Support our marketing activities.
  • Diagnose and/or prevent fraudulent activities.
  • Understand how our users use our products and services, so we can improve our user experience.
• Legal obligations – we may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
• Vital interests – we may process your information where we believe it is necessary to protect your vital interests, or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

When, and with whom, do we share your personal information?

We may share your data with third-party vendors, service providers, contractors or agents “third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They may not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share information with are:

• Data analytics services
• Data storage service providers
• Order fulfilment service providers (“suppliers”)
• Payment processors
• Cloud computing services
• Communication & collaboration tools
• Finance providers & accounting tools
• Subcontractors

We also may need to share your personal information in the following situations:

• Change of business ownership and control – Fleming Verandas may, from time to time, opt to expand or reduce or business, and this may involve the sale and/or the transfer of control of all or part of Fleming Verandas. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
• We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture companies, or other companies that we control or that are under common control with us.

Some more specific examples are detailed below:

Where necessary to facilitate the delivery of our products and services, we will share your personal information with our approved subcontractors and suppliers, who are responsible for the delivery and installation of our products and Services. We will only do this with your consent. Where information is shared, it will be done electronically and strictly limited to the information required for the supplier or subcontractor to arrange any secondary surveys, deliveries, and installation appointments or repairs.

If you choose to make a purchase from us using a loan, we will share your information with our lending partner Buyline Ltd. We will only do this with your consent. For information about how Buyline process your information please visit: https://www.buyline.co.uk/privacy-policy/

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted under law (including, but not limited to tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than two years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise your such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from further processing until deletion is possible.

Data Security

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot guarantee or promise that hackers, cybercriminals, or unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do we collect information from minors?

We do not knowingly solicit or collect data from, or market to, children under 18 years of age. By using the Services, you represent that you are at least 18 years of age, are a property owner, and consent to using our Services. If we learn that personal information from users of less than 18 years of age has been collected, we will deactivate the account and take reasonable steps to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18 years of age, please contact us at [email protected].

Controls for ‘Do Not Track’ Features

Most web browsers, and some mobile operating systems and mobile applications, include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this present moment, no uniform technology standard for recognising and implementing DNT signals has been finalised. A such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Policy.

Updates to this Policy

We may periodically update this privacy policy and reserves the right to update or change the policy as we may deem necessary, or when we may be required to do so by law. The updated version of this privacy policy will be indicated by an updated “Revised” date and will be considered effective as soon as it is accessible through the Fleming Verandas Website. You are deemed to have accepted the new terms of the privacy policy on your first use of the Website following the alterations.

We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contacting us about this Policy

If you have any questions or comments regarding this policy, you may contact our Data Protection Officer (DPO), Robert Fleming, by email at [email protected], by phone at 01902 212331, or contact us by post at the below address:

Fleming Verandas UK Limited
Robert Fleming
Creative Industries Centre
Glaisher Drive
Wolverhampton Science Park
Wolverhampton
West Midlands
England
WV10 9TG

Your Rights

You have the following Rights in relation to your Data:

• Right to Access – the right to request copies of the information we hold about you at any time, or that we modify, update, or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to Correct – the right to have your Data rectified if it is inaccurate or incomplete.
• Right to Erase – the right to request that we delete or remove your data from our systems.
• Right to restrict our use of your Data – the right to ‘block’ us from using your Data or limit the way in which we can use it.
• Right to Data portability – the right to request that we move, copy, or transfer your Data.
• Right to Object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: [email protected].

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at: https://ico.org.uk. Fleming Verandas UK Limited is registered with the ICO, reference ZB360731. The ICO’s helpline number is 0303 123 1113, and their office address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

It is important that the Data we hold for you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Withdrawal of Consent

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by using the contact details provided in this privacy notice.

Opting out of marketing and promotional communications.

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in this Privacy Policy. You will then be removed from the marketing lists. However, we may still communicate with you, for example to send you service-related messages that may be necessary for the administration of your enquiry, to respond to service requests or for other non-marketing purposes.

Cookies

The website may place and access certain Cookies on your computer. Fleming Verandas uses Cookies to improve your experience of using the Website and to improve our range of Services. Fleming Verandas has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Fleming Verandas to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.

The Website may place the following Cookies:

You can find a list of the Cookies that we use outlined below. We have tried to ensure this is current and complete, but if you think that we have missed a Cookie, or there is any discrepancy, please let us know.

We use the following ‘Strictly Necessary’ Cookies:

We use the following ‘Targeting’ Cookies:

You can choose to enable or disable Cookies in your internet browser. most internet browsers accept Cookies by default, but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information on Cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.